When merging list entries, which field on a bad entry should be changed to the value on a good entry in order to create the merge?

When merging list entries, which field on a bad entry should be changed to the value on a good entry in order to create the merge?

• A. Email
• B. Display name as
• C. Phone
• D. Address

Answer: (B)

When merging duplicates, the field that acts as the primary identifier for a contact is the label used to display the name. Updating the bad entry so its display name matches the good entry’s value makes the system recognize both records as the same person, enabling the merge to be created. Other details like email, phone, and address can be merged or reconciled, but the merge hinges on aligning the display name.

When merging duplicates, the field that acts as the primary identifier for a contact is the label used to display the name. Updating the bad entry so its display name matches the good entry’s value makes the system recognize both records as the same person, enabling the merge to be created. Other details like email, phone, and address can be merged or reconciled, but the merge hinges on aligning the display name.