Which method issues a refund to a customer in QuickBooks Online?

Which method issues a refund to a customer in QuickBooks Online?

• A. Create a Credit Memo against the customer's balance.
• B. Void the invoice.
• C. Create a Refund Receipt.
• D. Record a Journal Entry.

Answer: (C)

Creating a refund receipt is how QuickBooks Online records giving money back to a customer. This transaction records the actual cash or payment returned and reduces the customer’s balance, keeping the customer ledger and reports accurate. A credit memo lowers the amount the customer owes or creates a future credit but doesn’t issue cash; voiding the invoice cancels the sale but doesn’t refund funds; a journal entry adjusts accounts without a direct customer refund transaction. So, the refund receipt is the proper method to issue a refund.

Creating a refund receipt is how QuickBooks Online records giving money back to a customer. This transaction records the actual cash or payment returned and reduces the customer’s balance, keeping the customer ledger and reports accurate. A credit memo lowers the amount the customer owes or creates a future credit but doesn’t issue cash; voiding the invoice cancels the sale but doesn’t refund funds; a journal entry adjusts accounts without a direct customer refund transaction. So, the refund receipt is the proper method to issue a refund.